sultan cuan Platform Privacy Notice
We collect personal data when you create an account on sultan cuan, make deposits, or play our games. This page describes what we collect, how we use it, and how we keep that data protected. We take your privacy seriously and follow industry-standard security practices.
Our privacy policy applies to all users of sultan cuan, regardless of location. We comply with applicable data protection laws in the jurisdictions where we operate. If you have questions about how we handle your data, contact our support team anytime. We are available 24/7 via live chat, email, and phone.
By using sultan cuan, you agree to the data practices described in this notice. If you do not agree with any part of this policy, you may close your account and request deletion of your data.
What Data We Collect
Account registration data
When you open an account on sultan cuan, we collect your name, email address, phone number, and date of birth. We also collect your residential address and country. This information is required to create your account and to comply with anti-money-laundering regulations.
Identity verification documents
Before you can withdraw funds from sultan cuan, we require identity verification. We collect a copy of your valid ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or government letter). We store these documents securely and use them only for verification purposes. We do not share these documents with third parties except where required by law.
Payment information
We collect information about your deposits and withdrawals. This includes the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, and the date. We do not store your full payment card or wallet details. Payment processing is handled by third-party payment processors who comply with industry security standards.
Gameplay data
We collect information about your gameplay on sultan cuan. This includes which games you play, your stakes, your wins and losses, and the dates and times of your sessions. We use this data to maintain your account balance, settle disputes, and detect fraudulent activity. We also use aggregated gameplay data to improve our games and services.
Technical data
We collect technical information about your device and internet connection. This includes your IP address, browser type, operating system, and device type. We use this data to prevent fraud, detect unauthorized access, and troubleshoot technical issues. We also use this data to understand how users interact with sultan cuan and to improve our platform.
Data we collect
- Name, email, phone, date of birth, address
- Identity verification documents (ID and proof of address)
- Payment method and transaction history
- Gameplay history and account balance
- IP address, browser type, device information
Cookies and tracking
We use cookies to remember your login information and to track your activity on sultan cuan. Cookies are small files stored on your device. They help us provide a seamless experience and to detect fraud. You can disable cookies in your browser settings, but this may affect your ability to use sultan cuan.
How We Use and Protect Your Data
How we use your data
We use your data to provide sultan cuan services, process your deposits and withdrawals, verify your identity, and settle disputes. We also use your data to detect and prevent fraud, comply with legal obligations, and improve our platform. We do not sell your data to third parties. We do not use your data for marketing purposes without your consent.
Third-party processors
We work with third-party service providers to process payments, verify identity, and provide customer support. These providers have access to your data only to the extent necessary to perform their services. We require all third-party providers to comply with data protection laws and to keep your data confidential. Our payment processors handle transactions for users across Jakarta, Surabaya, Bandung, Medan, and Semarang.
Data security
We use industry-standard encryption and security practices to protect your data. Your password is encrypted and stored securely. Your payment information is processed through secure payment gateways. We regularly audit our security practices and update them to address emerging threats. However, no security system is completely impenetrable. We cannot guarantee absolute security, but we undertake to protect your data to the best of our ability.
Data retention
We retain your data for as long as your account is active and for a reasonable period after you close your account. We retain transaction records for at least five years to comply with legal and regulatory requirements. We retain identity verification documents for at least three years. After these periods, we delete or anonymize your data. If you request deletion of your data, we will comply within a reasonable timeframe, subject to legal obligations.
Your rights
You have the right to access your data, correct inaccurate data, and request deletion of your data. You have the right to object to certain uses of your data. You have the right to data portability—we can provide your data in a portable format. To exercise any of these rights, contact our support team. We will respond to your request within a reasonable timeframe.
Jurisdiction and compliance
Our services are available only where local law permits. We comply with applicable data protection laws in the jurisdictions where we operate. If you are in a jurisdiction with specific data protection requirements, we will comply with those requirements. If you have a data protection complaint, you may file a complaint with your local data protection authority.
Changes to this policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on our website. Your continued use of sultan cuan after we post updated policy constitutes your acceptance of the new policy. If you do not agree with any changes, you may close your account.
Contact sultan cuan
If you have questions about our privacy practices or want to exercise your data rights, contact our support team. We are available 24/7 via live chat, email, and phone. We offer multilingual support in English and Indonesian. We will respond to your inquiry within a reasonable timeframe. During major holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, response times may be slightly longer, but we maintain full support coverage.
We at sultan cuan are committed to protecting your privacy and keeping your data secure. We collect only the data necessary to provide our services and comply with legal obligations. We use industry-standard security practices and do not sell your data to third parties. Your data rights are important to us. If you have any concerns about how we handle your data, contact our support team anytime.